Clancoo offers a 14-day return policy. You can request a return within 14 days of receiving your item.

Items must be in their original condition—unworn, unused, with tags, and in the original packaging. Proof of purchase is required.

Contact Clancoo support via email at *Info@clancoo.com* to request a return. Once approved, you’ll receive a return shipping label and instructions.

Yes, Clancoo does not accept returns for:
- Perishable goods (e.g., food, flowers).
- Custom or personalized items.
- Personal care products (e.g., beauty items).
- Hazardous materials, flammable liquids, or gases.
- Sale items or gift cards.

Inspect your item upon delivery and contact *Info@clancoo.com* immediately if there is any damage, defect, or mistake in your order.

To exchange an item, return the original item (if eligible) and place a new order for the desired product.

Once your return is received and inspected, you’ll be notified about the approval. Refunds will be processed to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, contact Clancoo support at *Info@clancoo.com*.

Yes, if you are an EU customer, you have the right to cancel or return your order within 14 days without providing a reason. Items must be returned in their original condition.

You can email Clancoo at *Info@clancoo.com* for any return or refund inquiries.